Introduction
Our Company, under the name “The Crime Lab,” which operates the website https://www.thecrimelab.gr/ (hereinafter referred to as “the Company”), aims to inform you, as visitors, users, or customers, of the following Terms regarding the provision of our services through this website.
Our goal is to assist in the investigation of criminal behaviors to serve justice through a Crime Laboratory, with the help of our specialized partners in various fields. Among the services detailed on our website is the provision of psychological support and mental health counseling by our qualified psychologists and counselors. Through our website, we provide you with the opportunity to get detailed information about our services and select psychological support services by scheduling them.
The following Terms, which fully comply with the applicable legislative and regulatory framework, apply to the use of this website and govern the relationship formed when you express interest in our services through the website.
Every user who accesses and uses our electronic services unconditionally accepts the following terms, as they are stated here, without any exceptions, and acknowledges that they are bound by them during their navigation. If any user disagrees with these terms, they must refrain from using the website. Therefore, we kindly ask that you carefully read the following Terms.
The Company reserves the right to freely modify or revise these Terms of Use whenever necessary, so we encourage you to frequently review them for any changes.
Provided Services
All users who visit the website have the option to register on it.
Ordering and Payment Methods
All individuals are eligible to place valid orders, provided they have legal capacity (according to the relevant provisions of the Civil Code, meaning they have reached the age of eighteen (18) and are not under legal guardianship regarding the conclusion of a sales contract). The Company reserves the right to cancel any orders placed by legally incapacitated individuals (see also Return Policy). For more information on our Company’s policy regarding the processing of minors’ personal data, please refer to the Privacy Policy.
Your order through the website constitutes an offer to purchase the products/services listed in the order. Before placing your order, you will be informed of the Terms outlined in this document, which govern our agreement and cooperation. This information is provided through a checkbox labeled “I have read and understood the Terms of Use and the Privacy Policy,” which you must select to submit the order. By selecting the checkbox, you explicitly and unconditionally declare that you are aware of these terms.
Your order is considered accepted by us when we send you an electronic message with the description and confirmation of the order. At this point, the contract between us is formed. After receiving the confirmation email, you must check and promptly notify us in writing if you notice any errors in your details or in the details of your order/session that you have chosen.
In certain cases, we may not accept your order, such as: (a) if a specific product/service listed on our website is no longer available, (b) if we do not receive payment approval, or (c) if there are restrictions on a specific product/service, such as time limitations. Additionally, our Company reserves the right to refuse to accept the order if it is known that the order was placed using the help or assistance of any software, robot, crawler, or other automated means or device.
Our Company reserves the right to change prices at any time, even before completing an order, but never after the order has been confirmed. We reserve the right to change, limit, or terminate any special offers or discounts at any time.
If you select any of our services through the website, you will receive an email from us at the email address you provided, detailing the exact content of the service you selected, its cost, and the payment method.
Payment can be made via debit/credit card, specifically through a redirect to the secure environment of our partnered bank, Piraeus Bank. Payment is processed through a payment processor at the point of payment (secure environment). We do not electronically store, process, or transmit card data, as all payment processing is assigned to a service provider compliant with the Payment Card Industry Data Security Standard (PCI DSS), as required by applicable law.
The transaction for payment approval is handled by our partnered bank, which ensures transaction security with the most advanced and certified encryption systems, meeting the requirements of PSI DSS and other international standards. Our online store does not store any card or transaction details, only the reference to the transaction made. Once you are redirected to Piraeus Bank’s payment page and complete the payment securely, our Company does not retain any card details used during the payment process.
Alternatively, you can settle your payment by depositing it into our account: IBAN: In this case, please send a copy of the bank payment order to us at the following email to process your request.
Intellectual Property Rights
All content of this website, including but not limited to trademarks, images, graphics, photos, designs, texts, etc., is the exclusive intellectual and industrial property of the Company or the respective right holder and is protected by Greek law, European law, and international conventions.
Any copying, transfer, or creation of derivative work based on this content or misleading the public about the actual provider of the website is prohibited. Reproduction, republication, uploading, announcement, dissemination, or any other use of the content in any way or medium for commercial or other purposes is permitted only with prior written consent from the Company or any other copyright holder. The names, images, logos, and distinguishing marks representing the website or third parties and their services are exclusively trademarks of the Company or third parties and are protected by trademark laws. Their appearance on the website should not be construed as a transfer or granting of any license or right to use them.
Limitation of Liability
Although our Company makes every effort to ensure that the information included on the website is complete, accurate, up-to-date, and clear, it is ultimately the responsibility of the visitor/user to use, evaluate, and utilize the information provided through the website.
The Company neither checks nor guarantees the content of the documents uploaded by users nor the accuracy of the information contained in them. Each user decides solely based on their criteria regarding the information they receive, and the Company bears no responsibility for their further actions. Every user, whether an employee or employer, is solely responsible for the use they make and for uploading any document. They are fully liable for any civil or criminal consequence that may arise from this.
The Company assumes no liability for any loss or breach of user credentials, provided it is not due to our fault. Each user is solely responsible for maintaining the confidentiality of their passwords and using them correctly.
The Company bears no responsibility for any potential technical issues that may arise during access to the website or during its use, related to the functionality or compatibility of the user’s infrastructure with the website.
In no event shall the Company be held liable, either civilly or criminally, for any damage (including but not limited to positive, special, or consequential damage such as loss of profits, loss of data, lost revenue, financial satisfaction, etc.) that may be suffered by a visitor, user, or third party due to a cause related to the operation or non-operation or use of the website, or the inability to provide services or information through it, or due to unauthorized interventions by third parties in services or information available through it. Furthermore, the Company is not responsible for any financial loss, loss of profits, direct, indirect, or consequential damages suffered by users, regardless of how they arise.
User/Client Responsibility
Users agree and are bound not to use this website unlawfully or inappropriately, and specifically to refrain from:
- Posting documents with offensive, false, defamatory, inaccurate, violent, abusive, or otherwise illegal content that contradicts the laws and good morals.
- Posting documents that concern and identify another individual and not the actual user, violating their personal data.
- Posting advertisements.
- Using information obtained through the website for unfair and illegal purposes, causing harm to the Company or any third party, or violating the confidentiality or privacy of any individual.
- Sending, publishing, emailing, or transmitting in any other way any content for which the users do not have the legal right to transmit according to law or contractual obligations (such as insider information, proprietary and confidential information obtained as part of employment relationships or covered by confidentiality agreements).
- Sending, publishing, emailing, or transmitting in any other way any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties.
- Sending, publishing, emailing, or transmitting any material containing software viruses or any other code, files, or programs designed to interrupt, harm, or destroy the operation of any software or hardware.
- Harassing others in any way.
- Violating the security of the website or other users’ accounts.
Personal Data and Cookies
Our Company, in the context of providing services through this website, always complies with the provisions and principles of the General Data Protection Regulation (EU 2016/679), the applicable Greek and European legislation on personal data protection, as well as the legislation on personal data protection and privacy in the field of electronic communications, and the decisions of the Hellenic Data Protection Authority (HDPA). It processes your personal data as necessary for this purpose, as you can read in detail in our Privacy Policy and Cookies Policy.
Website Security
Access to our website is provided exclusively at the initiative of the visitor/user, who is solely responsible for having the necessary equipment, software, telecommunications equipment, and any service required to access the website securely. Additionally, the user is responsible for protecting their system from viruses and other malicious software. For more details on the specific security measures we take, you can learn more in our Privacy Policy.
Contact Information
If you would like to receive further information about the services provided through the website or specific terms, feel free to contact us via the contact form on our website or using the following contact details:
Phone: 210 601 8439
Email: info@thecrimelab.gr
Dispute Resolution
Our Company prioritizes maintaining the best possible relationship with its clients and every website user. Therefore, we will make every effort to resolve any disputes that may arise from our relationship amicably. In case a resolution is not reached, the competent courts for resolving any issues that may arise will be the Courts of Athens.
Last Updated: 23/02/2023
